Frequently Asked Questions
zay99 FAQ — Every question you have, answered
From deposit methods and withdrawal times to how to use bonuses, KYC verification, and contacting support — all the questions zay99 players ask most often are clearly answered here.
This FAQ page covers questions asked by everyone from first-time zay99 players to experienced ones, organised into five groups. The topics covered are identity verification (KYC), withdrawals, bonuses and promotions, contacting customer support, and deposit methods. If you cannot find what you are looking for, feel free to reach out to us anytime via our 24-hour Live Chat.
Identity Verification
That's correct. When withdrawing at zay99, the name on the bank or mobile wallet account (KBZPay, Wave Money, AYA Pay) that the player registered must exactly match the name provided when opening the zay99 account. If the names do not match, the transfer may fail and a security review will be required, so make sure the names match from the very beginning.
If your verification is rejected, contact zay99 customer service via Live Chat right away. Most rejections happen due to blurry images or incomplete information, or because the document has expired. Re-upload a clear photo showing all personal details and our support team will guide you through the process.
zay99 may ask players to complete KYC before making their first withdrawal. In addition, if the withdrawal amount increases significantly, an initial verification check may be required again. This process is solely to protect players' financial security.
At zay99, you can submit a Myanmar National Registration Card (NRC) or a Passport. The uploaded image must be clear with no blurring, and all details must be fully visible. Expired documents will not be accepted.
The KYC check is designed to protect players' funds and account security. It is carried out to prevent unauthorised access and attempts to use someone else's account, and to maintain a fair gaming environment.
Withdrawal Questions
Yes, you can withdraw. However, you may only withdraw after meeting the Wagering Requirement. For the welcome bonus, you must wager 10 times the bonus amount. Once that requirement is met, you can request a withdrawal.
The minimum withdrawal amount at zay99 is 10,000 Ks. Withdrawal requests below this amount cannot be processed. Please check that your balance is sufficient before making a withdrawal.
Yes. zay99 customer service is open 24 hours, 7 days a week, so withdrawal requests are handled regardless of holidays or season. Processing speed may vary depending on payment channel availability, but there are no set service hours.
Withdrawals at zay99 are typically processed within 15 minutes to 2 hours. This may vary depending on the processing time of the payment platform (KBZPay, Wave Money, AYA Pay, bank transfer) and whether KYC verification is complete, but we aim to fulfil requests within the stated timeframe.
Bonus and Promotions
To meet the bonus wagering requirement, bets placed on most games on zay99 count toward the wagering total, including Slots, Live Casino, Baccarat, Roulette, and Dragon Tiger. If certain games are not eligible, contact customer service directly to check.
Anyone who refers friends to zay99 will receive 8% of the referred friend's first deposit as bonus funds, up to a maximum of 20,000 Ks per person. On top of that, you can also earn 0.3% of the referred friend's valid wagers as a weekly commission.
The Wagering Requirement refers to how many times the bonus amount must be wagered on games before it can be withdrawn. For zay99's welcome bonus, it is bonus amount × 10. For example — deposit 20,000 Ks → receive 20,000 Ks bonus → wagering requirement: 20,000 × 10 = 200,000 Ks must be wagered. Only after reaching that amount can bonus winnings be withdrawn.
The welcome bonus is added automatically on your first deposit. 100% of the deposit amount is credited to your account smoothly once it meets the bonus terms and conditions. If there is a problem with the credit, please contact customer support.
Yes. The welcome bonus can only be claimed once per account. Each player is allowed to open one account only, and attempts to claim the bonus through multiple accounts are blocked as we can verify IP addresses, payment methods, and KYC data.
Contact Us
Yes, the zay99 customer support team is available for direct contact in Myanmar language. Our specialists are on duty 24 hours a day to give you effective answers via Live Chat and Email in Myanmar language.
For fast assistance, please have your zay99 account username, the name of the game or transaction number related to the issue, and screenshots of what happened ready in advance. Providing this information will help us resolve your issue more quickly.
Yes, zay99 customer support is open 24 hours a day, 365 days a year, so even at midnight MMT you can get help via Live Chat as soon as a problem occurs. We provide service with no holidays.
There are two ways to contact zay99 — (1) Live Chat — click the Live Chat button on the zay99 website to connect instantly in Myanmar language. (2) Email — send a detailed description of your issue to [email protected] and our support team will get back to you.
Deposit
Regardless of the payment method at zay99, the minimum deposit amount is 3,000 Ks. This minimum applies equally across all methods — KBZPay, Wave Money, AYA Pay, and bank transfer.
To deposit with Wave Money, log in to your zay99 account, go to Deposit and select Wave Money. Transfer the amount to the Wave Money phone number shown, then fill in the deposit form along with the reference number. You can find detailed instructions in the deposit methods section on the website.
zay99 does not charge any deposit fee. However, third-party payment platforms such as KBZPay, Wave Money, and AYA Pay may charge their own transfer fees. Please check the fees and terms in the relevant platform's section.
The deposit methods available at zay99 are — mobile payments: KBZPay, Wave Money, AYA Pay, and Bank Transfer. All methods can be started from a minimum of 3,000 Ks and are convenient for users with Myanmar bank accounts.
Mobile payments such as KBZPay and Wave Money typically appear in your zay99 account within a few minutes. Bank transfers may take longer depending on the bank's processing time. If the amount does not appear, please contact customer support with your transaction ID.
Need more help?
If you have any questions not answered in this FAQ, the zay99 customer support team is ready to help in Myanmar language 24 hours a day. Contact us instantly via Live Chat or send an email to [email protected].