zay99 Privacy
Policy

Whether you register an account, make a payment, or simply browse the website on zay99, we may collect the following categories of personal data about you—

A. Data you provide directly

• Name, date of birth, and age details
• Contact email address
• Login credentials (username, password hash)
• Payment and withdrawal details — only transaction records are kept; full card or bank account numbers are not stored
• Messages and records submitted when contacting customer support

B. Data collected automatically

• IP address and network request logs
• User browser type and version
• Records of pages and games viewed on the website
• Game history and financial transaction records
• Session cookies and security tokens

zay99 uses players' personal data only for the following legitimate purposes—

1. Account Management — To create accounts, handle logins, and maintain personal settings
2. Financial Transactions — To verify deposits, withdrawals, and transaction records
3. Customer Service — To handle player inquiries and complaints
4. Security — To prevent fraud, money laundering, and unauthorized access
5. Legal Compliance — To comply with applicable laws and regulations
6. Service Improvement — To perform statistical analysis that improves the player experience on the website

We do not sell, rent, or share players' personal data with third parties for unrelated purposes.

zay99 may share players' personal data with third parties only in the following circumstances—

a. Service Providers

We share only the data strictly necessary with payment processing companies (KBZPay, Wave Money, AYA Pay, bank transfer service providers), technical implementation specialists, and software providers so they can deliver their services. These third-party service providers may use that data only for the purpose we instruct and are bound by data protection agreements.

b. Legal Requests

We may disclose data when strictly required to comply with a lawful request from a court, legal authority, or government agency.

c. Security

Where necessary to prevent or investigate threats such as account fraud, financial misuse, or hacking attacks, we may work with relevant organizations.

Players' personal data may be retained for as long as an account is active, and for a further period beyond that as required by law. Financial transaction records are kept for a set period to meet financial regulatory requirements.

When a player requests account closure, we delete the data that can be removed first, after the retention period from the closure date has passed. Data that must be retained by law, such as financial transaction records, may continue to be held until the legally required period expires.

We use cookies to keep the website running, maintain player session records, and carry out security checks. Types of cookies used include—

• Essential Cookies — Cookies that are strictly necessary for the website to function correctly and to maintain login sessions
• Performance Cookies — Used to collect statistics on website visits and game usage
• Functional Cookies — Used to remember language preferences and player settings

Players can control and remove cookies through browser settings. Please note that if Essential Cookies are disabled, some features of the website may not work.

zay99 applies both technical and administrative measures to protect players' personal data from unauthorized access, disclosure, and modification—

• SSL (Secure Sockets Layer) encryption protects data transfers between players and the server
• Passwords are stored as hashes, so the original password is never stored
• Financial transactions go through multiple verification and confirmation steps
• Data access is restricted by permission levels so that only authorized personnel can access it
• Regular technical updates and security checks are carried out

We acknowledge that no data transfer over the internet can be guaranteed 100% secure. We therefore encourage players to keep their passwords safe and to avoid logging in from public or shared computers.

Each individual player has the following rights regarding their personal data—

1. Right to Access — You may request to view and check the personal data we hold about you
2. Right to Rectification — You may request correction of any personal data that is inaccurate or incomplete
3. Right to Erasure — You may request deletion of your personal data, provided doing so does not breach any legal obligations
4. Right to Object — You may object to the processing of your data for purposes that are not strictly necessary for service improvement
5. Right to Restrict Sharing — You may request that we limit the sharing of your data with third-party providers to the extent permitted

To exercise any of these rights, please contact us at [email protected]. We will respond to your request as promptly as possible from the date it is received.

The zay99 website may contain links to third-party websites. We are not responsible for the privacy policies of those external sites. If you visit a third-party website, please read its own privacy policy carefully.

This privacy policy may be updated from time to time in response to changes in our services, applicable law, or technology. When the policy is revised, the "Last Updated" date on this page will be changed, and players will be notified by email if there are any significant changes.

Continued use of the website after any policy change will be taken as acceptance of the updated policy.

If you have any questions, correction requests, or complaints regarding this privacy policy, please reach out through the following channels—

• Email: [email protected]
• Live Chat: Get help in Burmese through our 24/7 Live Chat service on the website